Complaint Handling Masterclass
Discover what to do when you get a complaint in this online complaint handling masterclass for residential surveyors.
Tuesday 10th September, 1 pm
Discover what to do when you get a complaint in this online complaint handling masterclass for residential surveyors.
Hi, I'm Marion, and I've spent most of my career handling defect and valuation complaints and claims against surveyors.
As qualified professionals, complaints about what we do and how we do it can trigger what we value most as surveyors—our technical ability and professionalism. It can unleash an inner panic, validating any imposter syndrome we might have.
So, to get you started, I've created a new masterclass sharing what I've learned about complaint handling. Because the more empowered you are, the better prepared you will be.
And that's good for both you, your business and your client.
Proven complaint handling strategy
so you know exactly what to do and you don’t get overwhelmed.
Ready-to-go editable templates
for days when you feel stuck and to maintain a consistent quality of correspondence.
Useful checklists and prompts
to empower you to make the best decisions (and finding the right support).
100% safe & secure
All prices in GBP
This masterclass is for individuals only.
As a small business, we operate a fair use policy for all our content and materials per our terms. We aim to price accordingly so that as many people as possible can benefit.
If more people are likely to use and benefit from this content, consider purchasing multiple tickets or contact marion@lovesurveying.com to ensure you are not violating our terms.
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